Privacy Policy

PRIVACY POLICY – DUBAI BEST PROPERTY

Website: dubaibestproperty.com Owner: Mohammed Moinuddin (Licensed Real Estate Agent, UAE) Contact: +971 55 295 2877 Last Updated: [Insert Current Date]

1. INTRODUCTION

At Dubai Best Property, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains in detail how we collect, use, store, share, and protect your data when you interact with our real estate services. As a licensed real estate agent in the UAE, Mohammed Moinuddin operates this business in compliance with UAE data protection regulations and real estate industry standards.

By using our website, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

2. INFORMATION WE COLLECT

2.1 Basic Personal Information When you inquire about properties or register for our services, we collect:

  • Full name and preferred name
  • Primary and secondary email addresses
  • Mobile and landline phone numbers
  • Current residential address
  • Nationality and preferred language
  • Property preferences including budget range, location preferences, property type, and specific requirements
  • Investment goals and timeline for property acquisition

2.2 Communication Records We maintain detailed records of all interactions including:

  • Email correspondence and attachments
  • Phone call logs and notes from conversations
  • Meeting records and property viewing feedback
  • WhatsApp and other messaging platform communications
  • Social media interactions and direct messages
  • Website inquiry forms and chat transcripts

2.3 Know Your Customer (KYC) Documentation For property transactions, purchases, sales, and rental agreements, we collect comprehensive documentation:

  • Government-issued identification documents (Emirates ID, passport copies)
  • UAE visa and residency permit documentation
  • Salary certificates and employment letters
  • Bank statements and financial verification documents
  • Property ownership records and title deeds
  • Power of attorney documents where applicable
  • Trade license copies for corporate clients
  • Anti-money laundering verification documents
  • Source of funds documentation for high-value transactions

2.4 Property and Transaction Information

  • Current property ownership details
  • Previous transaction history
  • Mortgage and financing information
  • Property valuation reports
  • Inspection reports and property condition assessments
  • Rental history and landlord references
  • Investment portfolio information

2.5 Technical and Website Data Our website and digital platforms collect:

  • IP addresses and geographic location data
  • Browser type, version, and operating system
  • Website navigation patterns and page views
  • Time spent on different sections of our website
  • Search queries and property filtering preferences
  • Cookie data and tracking pixels
  • Device identifiers and mobile app usage data
  • Social media platform interactions and engagement metrics

3. HOW WE COLLECT YOUR INFORMATION

3.1 Direct Collection Methods

  • Website contact forms and property inquiry submissions
  • Phone calls and voicemail messages
  • Email communications and newsletter subscriptions
  • In-person meetings at our office or property viewings
  • Property registration forms and client onboarding documents
  • Social media platforms including Instagram, Facebook, LinkedIn, and WhatsApp Business

3.2 Indirect Collection Methods

  • Third-party lead generation services and real estate portals
  • Referrals from existing clients, partners, and business associates
  • Public records and real estate databases
  • Marketing partners and advertising networks
  • Professional networks and industry associations
  • Property exhibitions and real estate events

4. HOW WE USE YOUR INFORMATION

4.1 Core Real Estate Services

  • Providing property search and matching services
  • Arranging property viewings and inspections
  • Facilitating property transactions and negotiations
  • Processing rental agreements and sales contracts
  • Conducting market analysis and property valuations
  • Providing investment advice and portfolio management
  • Coordinating with banks, lawyers, and other service providers

4.2 Marketing and Communication Activities We use your information for comprehensive marketing purposes including:

  • Email marketing campaigns featuring new properties, market updates, and investment opportunities
  • Targeted SMS notifications about properties matching your criteria
  • Phone calls regarding suitable properties and market opportunities
  • Personalized WhatsApp messages and property updates
  • Direct mail and printed marketing materials
  • Social media advertising and content personalization
  • Retargeting campaigns across digital platforms including Google, Facebook, Instagram, and LinkedIn

4.3 Digital Advertising and Lead Generation

  • Creating targeted advertising campaigns based on your property preferences
  • Developing lookalike audiences for similar client acquisition
  • Optimizing website content and user experience
  • Tracking campaign performance and conversion rates
  • A/B testing marketing messages and property presentations
  • Search engine optimization and content marketing

4.4 Business Analytics and Improvement

  • Analyzing client preferences and market trends
  • Improving our service delivery and client experience
  • Developing new service offerings and market insights
  • Training and quality assurance purposes
  • Compliance monitoring and regulatory reporting

5. DATA SHARING AND THIRD PARTIES

5.1 Authorized Marketing Partners We work with trusted international digital marketing partners who assist with:

  • Google Ads and search engine marketing
  • Facebook and Instagram advertising campaigns
  • LinkedIn professional networking and lead generation
  • Email marketing platforms and automation tools
  • CRM systems and client relationship management
  • Analytics platforms and performance tracking tools

All marketing partners are bound by strict confidentiality agreements and data processing agreements that require them to protect your information and use it only for authorized purposes.

5.2 Professional Service Providers We may share relevant information with:

  • Banks and mortgage providers for financing arrangements
  • Legal professionals for transaction documentation
  • Property developers and landlords for direct dealings
  • Government authorities as required by UAE regulations
  • Insurance providers for property and transaction coverage
  • Property management companies for ongoing services

5.3 Data Processing and Storage Partners

  • Cloud storage and backup service providers
  • Website hosting and technical infrastructure partners
  • Security and data protection service providers
  • Communication platforms and CRM systems

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses various tracking technologies to enhance your experience:

  • Essential cookies for website functionality and security
  • Analytics cookies to understand user behavior and preferences
  • Marketing cookies for targeted advertising and retargeting
  • Social media cookies for integration with platforms like Facebook and Instagram
  • Preference cookies to remember your settings and property criteria

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality and our ability to provide personalized services.

7. DATA RETENTION AND STORAGE

We retain your personal information for up to 5 years from your last interaction with our services. This retention period allows us to:

  • Maintain ongoing client relationships and provide continued service
  • Comply with UAE real estate industry regulations and legal requirements
  • Preserve transaction records for warranty and legal purposes
  • Maintain marketing communications with your consent

KYC documents and transaction records may be retained longer as required by UAE banking and real estate regulations. We securely delete or anonymize data that is no longer needed for business or legal purposes.

8. DATA SECURITY AND PROTECTION

We implement comprehensive security measures to protect your information:

  • Encrypted data transmission and storage systems
  • Secure access controls and user authentication
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and confidentiality
  • Secure document handling procedures for physical records
  • Backup and disaster recovery systems
  • Monitoring for unauthorized access attempts

Sensitive KYC documents are stored in encrypted, access-controlled systems with additional security layers and audit trails.

9. YOUR PRIVACY RIGHTS

Under UAE data protection regulations, you have the right to:

  • Access copies of your personal information
  • Request corrections to inaccurate or incomplete data
  • Delete your personal information (subject to legal retention requirements)
  • Object to specific uses of your data, including marketing communications
  • Restrict processing of your information in certain circumstances
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing communications at any time

To exercise these rights, contact Mohammed Moinuddin at +971 55 295 2877 or through our website contact form.

10. MARKETING COMMUNICATIONS OPT-OUT

You can opt out of marketing communications at any time by:

  • Clicking unsubscribe links in email communications
  • Replying “STOP” to SMS marketing messages
  • Contacting us directly to update your communication preferences
  • Adjusting settings in your online account or profile

Please note that opting out of marketing communications will not affect transactional communications related to active property transactions or essential service updates.

11. INTERNATIONAL DATA TRANSFERS

Some of our authorized digital marketing and technology partners operate internationally. When we transfer your data outside the UAE, we ensure:

  • Adequate data protection measures are in place
  • Contractual safeguards protect your information
  • Transfers comply with UAE data protection requirements
  • Partners maintain equivalent security standards

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Post the updated policy on our website with a new “Last Updated” date
  • Notify existing clients via email about important changes
  • Provide reasonable notice before implementing changes that affect how we use your data

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

13. COMPLAINTS AND REGULATORY CONTACT

If you have concerns about our data practices that we cannot resolve directly, you may contact relevant UAE authorities including the UAE Data Office or other applicable regulatory bodies.

14. CONTACT INFORMATION

For privacy-related questions, data requests, or concerns, please contact:

Mohammed Moinuddin Licensed Real Estate Agent, UAE Phone: +971 55 295 2877 Website: dubaibestproperty.com Email: Moinuddin@dubaibestproperty.com

We aim to respond to all privacy inquiries within 5 business days.

ACKNOWLEDGMENT

By using Dubai Best Property services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our data practices as described herein.